Introduction

Bad news messages  is as much a part of business as balance sheets and finding new customers. It is the reality of business: not every transaction will go well. We make specific suggestions for avoiding legal liability in writing responses to claim letters, credit letters. In most critical areas such as (collection letters or hiring/ firing messages ) your organisation provides language guidelines and form letter approves by legal counsel. As the business environment become more perilous(safe or risky) we are not taking care of receivers but we are also take care of ourselves in this business era.